Returns & Exchange

30 DAYS MONEY BACK GUARANTEE

We gladly offer our customers a 30 days exchange/refund guarantee on the following products:

• Stun Guns
• Mini Stun Guns
• Cell Phone Stun Guns
• Stun Batons
• Personal Alarms
• Safety Lights
• Diversion Safes

PRODUCTS THAT CANNOT BE RETURNED OR EXCHANGED IN MOST CASES

The following devices cannot be returned or exchanged in most cases, so please be sure to select the right brand, color, and size before placing your order:

• TASER C2 and TASER X26C
• Hidden cameras
• Surveillance equipment
• MACE or pepper sprays
• DVDs

These items can only be exchanged for the exact same product, but only if we find the product was damaged upon shipment to the customer (please refer to the “RETURN CONDITIONS” section, below). Please contact us at info@protectionnation.com before placing your order if you have a question regarding these devices.

RETURN CONDITIONS

To be considered for a return, both the product and the packaging must be:

• In it’s original excellent condition.
• Unopened.
• Ready to go back to the shelf.

If these conditions are not met, please do not apply for a return, as it will not be considered. The exception to these rules are the “damaged-upon-shipment” products, but even these must comply with the “unopened” condition.

MERCHANDISE RETURN INSTRUCTIONS

If the return conditions are met, please contact us immediately at info@protectionnation.com (to get a Return Merchandize Authorization number (RMA#) and shipping instructions) before you send the product back to us. No refunds will be given without the explicit permission from ProtectionNation.com.

The item(s) must be returned (postmarked) within 30 days from the date of the receipt of the product. The customer is responsible for the cost to ship the product back to us (for your protection, please ship with tracking information and insurance via UPS ground). Include a note specifying the product returned and the reason you are returning it, along with your name, daytime telephone number, e-mail address, order number, and order date.

RETURNED MERCHANDISE: EVALUATION & DECISION

Once the product is received by us, we will examine it to determine whether it complies or not with the aforementioned conditions, and then we will process your request according to our findings. All returns are subject to a 25% restocking charge. Please take into account that shipping and handling charges are non-refundable. You will be charged our standard shipping cost to have the exchanged item shipped back to you.

ProtectionNation.com will replace, refund or credit your account at our discretion. If the refund involves a free shipping product, the cost that ProtectionNation.com initially assumed on that shipping will be deducted from your refunded money.

We promise you a fair process. Your satisfaction is our main concern. We will keep contact with you during the process.

Please refer to the product’s guarantee for additional privileges that you can claim directly from the manufacturer.

DEFECTIVE PRODUCTS: RETURN CONDITIONS

Most defective items will be replaced or repaired (at our discretion), as long as the following conditions are met (please take into account that all stun guns and stun batons must use Energizer batteries: other batteries may not work):

• The item is in its original packaging.
• All parts, accessories and accompanying literature are included.
• The item does not show any signs of misuse or abuse.
• The product has not been disassembled (this would void any warranty and refund privilege).
• The item is really defective.
• The 30 days return period (which begins after the day of the invoice) has not expired.

We cannot stress enough the importance of testing the product before considering sending it back to us: some items that were sent back as defective worked just fine (for instance, take into account that all stun guns and stun batons must use Energizer batteries: other batteries may not work). The customer will have to pay return shipping charges plus 25% restocking fee for the return of non-defective items.

If these conditions are not met, please do not apply for a replacement, as it will not be considered.

DEFECTIVE PRODUCTS RETURN INSTRUCTIONS

If the aforementioned conditions are met, please contact us at info@protectionnation.com to get a Return Merchandize Authorization (RMA) before you send the product back to us. No replacements will be given without the explicit permission from Protection Nation.

The item(s) must be returned (postmarked) within 30 days from the date of the receipt of the product. The customer is responsible for the cost to ship the product back to us (for your protection, please ship with tracking information and insurance via UPS ground). Include a note specifying the product returned and the reason you are returning it, along with your name, daytime telephone number, e-mail address, order number, and order date.

RETURNED DEFECTIVE PRODUCTS: EVALUATION & DECISION

Once the product is received by us, we will examine it to determine whether it complies or not with the aforementioned conditions, and then we will process your request according to our findings. All returns are subject to a 25% restocking charge. Please take into account that shipping and handling charges are non-refundable.

As you are exchanging a product due to the product being defective, ProtectionNation.com will be responsible for the cost to ship the product back to you. However, if the returned item was found NOT to be defective, the customer will have to pay return shipping charges plus the 25% restocking fee for the return of non-defective items. Please test the product before considering sending it back to us: some items that were sent back as defective worked just fine.

We promise you a fair process. Your satisfaction is our main concern. We will keep contact with you during the process.

Please refer to the product’s guarantee for additional privileges that you can claim directly from the manufacturer.